Service Refund & Cancellation Policy
KINGFISHER PHOENIX FINANCE LTD delivers professional services, not goods. This policy explains what happens to fees when an engagement is cancelled, paused or cannot be completed as planned. The rules are the same as those in the Terms of Service.
Effective date: 1 January 2025 · Last reviewed: 1 January 2025
1. Scope
This policy applies to engineering, consulting and operational services provided by KINGFISHER PHOENIX FINANCE LTD, including platform development, cloud architecture work, AI and automation projects, security engineering, DevOps delivery and technical audits. It does not cover third-party platform fees, cloud consumption charges or hardware purchased directly by the client, which remain payable to the respective provider. KINGFISHER PHOENIX FINANCE LTD is based at 83 Kiln Ride WOKINGHAM RG40 3PJ United Kingdom; questions can be sent to tirisaqofow335@gmail.com or made by phone on +1 (305) 871-4523.
2. Fixed-price engagements
Fixed-price work is invoiced against the milestones set out in the applicable statement of work. If an engagement is cancelled before the next milestone begins, KINGFISHER PHOENIX FINANCE LTD refunds any amount prepaid for milestones that have not started. Work that has been completed and accepted is paid for and is not refundable, because the engineering effort and the deliverables have already been provided.
Where a milestone has been partially completed at the point of cancellation, the fee for it is calculated pro rata by the proportion of the milestone delivered and is payable. Any prepayment exceeding that amount is refunded within 15 business days of the cancellation date.
3. Monthly and retainer engagements
Monthly squads, technical direction and operations retainers are billed in advance. A monthly squad runs on a three-month minimum term; once that term completes, either party may end it with 14 days of written notice. Technical direction and operations retainers may be ended with 14 days of written notice at any time. The final invoice covers the portion of the current month during which work was performed; the unused remainder of the prepaid period is refunded on a pro-rata basis. Retainer time that has not been used is not carried into a later month.
4. Cancellation initiated by the client
You may cancel a fixed-price engagement at any time with 14 days of written notice, and a monthly or retainer engagement with the notice period above. On cancellation, KINGFISHER PHOENIX FINANCE LTD provides everything produced to that point, together with a handover session and the documentation package, so that your team can continue the work or hand it to someone else.
KINGFISHER PHOENIX FINANCE LTD does not apply an early-termination penalty or a cancellation fee to service work beyond the notice periods stated above. Any surcharge for expedited or weekend scheduling applies only while that work is scheduled and is confirmed in writing before it is booked; if the work is cancelled before it begins, that surcharge is not charged.
5. Cancellation initiated by KINGFISHER PHOENIX FINANCE LTD
If KINGFISHER PHOENIX FINANCE LTD cannot deliver an agreed deliverable for reasons within its control, it will either correct the issue at its own cost or end the affected part of the engagement and refund the fees paid for work that will not be delivered. Where KINGFISHER PHOENIX FINANCE LTD ends an engagement entirely, any prepaid fees for work not started or not completed are refunded within 15 business days.
KINGFISHER PHOENIX FINANCE LTD does not refund work that has been completed and accepted, including completed audit findings, delivered documentation and shipped code, even where the outcome of a project is later changed by a client decision.
6. Pausing an engagement
A fixed-price engagement may be paused with 14 days of written notice. During a pause, the work completed to date remains yours, the handover documentation is delivered, and no further work is performed. Resuming the engagement within 90 days does not require a new estimate; beyond that period, the scope is re-checked and may be re-quoted.
7. Client-caused delays
Where a delay is caused by a missing dependency — an unavailable system, an absent decision-maker or withheld information — KINGFISHER PHOENIX FINANCE LTD notifies the client in writing, records the delay, and adjusts the delivery plan. Costs that have genuinely been incurred, including reserved engineering time for scheduled sprints, remain payable. No additional charge applies for the delay itself unless the change in the plan is agreed in writing.
8. Non-refundable items
The following are not refundable once ordered, because they are issued directly to you or to a third party at your request: third-party product keys, cloud marketplace purchases, hardware, travel tickets bought directly by you, and custom training delivered to your team. Where KINGFISHER PHOENIX FINANCE LTD bought travel on your behalf and the trip is cancelled with at least 14 days of notice, the cost is credited or refunded in full.
9. Disputes
If you believe an invoice or a refund calculation is wrong, raise it in writing within 30 days. KINGFISHER PHOENIX FINANCE LTD will review the calculation, respond within two business days and issue any correction with the next invoice or as a separate refund. Undisputed amounts remain payable while a dispute is reviewed.
10. Related terms
This policy forms part of the Terms of Service published on this site. The acceptance, liability, confidentiality and applicable law provisions in those terms apply to any refund discussion. Under those terms, the law of the State of Florida, United States of America governs, and the parties submit to the exclusive jurisdiction of the courts located in that state.
11. How to request a refund or cancellation
- Send written notice to tirisaqofow335@gmail.com describing the engagement and the requested change.
- For urgent matters, call +1 (305) 871-4523 and follow up in writing.
- KINGFISHER PHOENIX FINANCE LTD confirms the effective date, the work completed to that date and the resulting amount due or refundable.
- Approved refunds are issued to the original payment method within 15 business days, or credited against a current invoice at your request.
Nothing in this policy limits your statutory rights as a consumer or business under the applicable law of the State of Florida.
Other documents from KINGFISHER PHOENIX FINANCE LTD
The Terms of Service set out acceptance, liability and jurisdiction, and the Privacy Policy explains how information you send to the studio is handled.
Refund request
- Cancel a fixed-price engagement with 14 days of written notice.
- End a technical direction or operations retainer with 14 days of written notice.
- Pause an engagement and receive a handover package.
- Query an invoice or a refund calculation within 30 days.